The average worker's deep, abiding
affection for efficiency experts has never been better expressed than in
Rivethead, a 1991 memoir by former GM assembly-line worker Ben Hamper.
'Weasels,' Hamper called them: 'ant-heads in smocks and bifocals,'
'techno-cretins' whose annual state-of-the-factory presentations were 'one
long lullaby of foreign terminology, slides, numerology, and assorted
high-tech masturbation.' Perhaps the one best estimation, then, of
Frederick Taylor's impact is to say that without him we would have no
ant-heads and no Hampers. He simultaneously created scientific management
and labor's revulsion from it.
When Taylor died in 1915, his fame was universal. Lenin advocated his
productivity-promoting notions. Peter Drucker calls Taylorism 'the most
lasting contribution America has made to Western thought since The
Federalist Papers.' Wasn't Henry Ford a bigger deal? No, says Drucker. The
assembly line was just one logical extension of scientific management.
Today his name is little known except to academics. That it rings even
a faint bell in average minds is thanks to a Hollywood confection, Cheaper
by the Dozen, in which Clifton Webb plays an efficiency expert so bent on
having every task done right that he times--with a stopwatch--how long it
takes his children to rush into his arms when he returns from business
trips. He's perpetually petulant: Can't the little buggers shave a second
or two off their last best kissing time? The real-life inspiration for the
character was one of Taylor's many disciples.
That Taylor should be remembered through Cheaper by the Dozen is as if
Christ were to be remembered for having inspired Monty Python's Life of
Brian. Taylor's influence is omnipresent: It's his ideas that determine
how many burgers McDonald's expects its flippers to flip or how many
callers the phone company expects its operators to assist.
So who was he? And what exactly was his -ism? The answers can be found
in Robert Kanigel's authoritative, elegantly written biography, The One
Best Way.
Taylor was born into a well-to-do Philadelphia family in 1856. From his
boyhood on, he sought to improve everything he touched. Other kids viewed
him as a crank, since he seemed more interested in laying out the ball
field correctly than in playing ball. As an adult he designed an
'improved' golf club (a putter with two handles that looked like a
divining rod) and a spoonlike tennis racket. (He won the U.S. Open for
doubles in 1881.)
Such eccentricities, however, were only the domestic, semi-endearing
expressions of his mania. In 1874 he turned his attention to the
workplace. Determined to be an engineer, he obtained a job as an
apprentice in a machine shop, where he soon observed that each workman
was, in effect, an artist: Each did his job his own way.
When Taylor rose to foreman, he asked himself how much work a man ought
to be able to do if he approached his job the right way. No matter what
the task--shoveling dirt or hoisting iron bars--Taylor broke it down into
its smallest constituent movements, timing each one with a stopwatch.
After teasing a job apart, he reassembled it, reducing not only the number
of motions but also effort and the risk of error. Taylor called his
analysis 'time-study.'
He devised as well a differential pay scale, since one of his maxims
was that no man would do an extraordinary day's work for an ordinary day's
pay. Workers willing to follow Taylor's instruction found that their
productivity soared. They found, too, that they could double or even
triple their old pay. The joker was, of course, that their jobs weren't
really theirs anymore. They were Taylor's. There was but one way to work
now: the one best way.
As the pace of work accelerated, some workers rebelled (despite the
higher pay), and complaints against Taylor by organized labor landed him
in front of a Senate investigatory hearing shortly before his death. He
departed life under a cloud--one that shadows him to this day. Labor's
antipathy, in fact, is one reason he isn't better known: You tend not to
memorialize the guy who did your root canal.